Resolved on 2021/09/23

Update 12:30

This issue has been resolved and services have been restored.

Affected user will be able to access payroll via Citrix.

Thank you for your patience and understanding.

Original post

We are aware that users are unable to log into Citrix to access their payroll on the hosted environment.

When a user logs in with their valid login details, the following message displays:

Our technicians are working to resolve the situation as soon as possible.

Should you require urgent assistance, please make use of alternative support options:

• Submit a Webform
• Search our Knowledge Base
• Live Chat (via the Sage Portal or Support Resources page)

We will keep you updated here on Sage City and thank you for your patience and understanding.