Good day, Akin

Thank you for the post.

Please see the below guide to make sure the correct steps are taken.

Also perhaps try another browser and see if anything changes, if not, please log a webform for Support: app.smartsheet.com/.../4c5023eeaff24b05839f55753b05c465

Change User Password:

za-kb.sage.com/.../viewsolution.jsp

Reset Employee Password:

za-kb.sage.com/.../viewsolution.jsp

Kind regards