Good Day Reuben

Please see the Sage Knowledgebase article below that will assist you in resolving this issue.

What to check if the WebSS site opens but the Profile drop down does not contain any options

Regards

Maz Gabazana

Hey Reuben Kachale 

After you have taken the time to follow the steps mentioned in the knowledge base article, kindly click on the "Verify answer" button. This action will indicate that the suggested answer has been helpful.