Good day,

Thank you for your query,

Please could you kindly advise exactly what error you received or if possible please could you kindly send a screenshot of the error so I can assist you.

Kind Regards

Joanne

This is the screenshot

Hi Alicia, I have the same problem. Have you been able to resolve?

Good Day,

Thank you for your reply. This error was resolved.

You will be required to rename the Pastel19/Xpress19 folder to .old

You will then to uninstall the Sage 50C Partner/Xpress depending which version you are licensed to use.

Once uninstalled run an administration installation:

• Hold the windows key+R the run command screen will display
• Drag the  installation file into the run command window
• Ensure the there are no " or ' as shown below:

• After the exe enter a space then /a
• Run the command
• Follow the prompts
• When asked to select a destination select change and select where to create the admin nsi file as show below:

• Select Ok
• Once complete, browse to the location you selected to create the admin msi

• Run the msi file as per normal.
• Once complete the program should open without the error.

I hope this helps.

Kind Regards

Joanne