Good day
One of the users have reported that she gets a trial balance is out of balance error when running the trial balance, but when she runs the same report on another machine it gives no error. what could be the issue
Regards
Evert
Good morning Evert,
To my knowledge the only way this can occur is if the users are looking at two different datasets.
From the open a company screen please check the dataset names and from where they are being accessed.
Please also view other reports such as the customer age analysis, detailed ledgers etc and check if the information is the same.
Kind Regards
Joanne
*Community Hub is the new name for Sage City