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WillemvdM

Pastel Partner 18 - Customer Open Item History Report vs Match open item

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Posted By

Good day,

I have a problem that I can't resolve.  I have a customer that is up to date with all the payments.  But when I view the open item history report, it show that there are a few unpaid invoices.
When I investigate this by Match Open Item, there is nothing, and all the payments have been matched correctly.

What is the reason why this is happening, and how can I resolve it?


Kind regards,

Willem

  • +1
    verified answer

    Hello Willem

    Thank you for logging a query with us.

    Do the following for me: 

    Do a backup of your data

    Make sure that you have no open batches for your user.

    Go to Utility... Maintenance... Reset Defaults and Settings.

    Once done, check the report again?

    If it still shows a difference, go to File... Data Integrity.

    Click Next.

    Select the option Verify the Data Only and click Next.

    Check if that report shows you any errors?

    Please let me know the outcome here so I can assist further?

    Thanks

    Jan

  • 0 in reply to Jan.Prins
    SUGGESTED

    Hi Jan, 

    It's weird, after backup it's completely gone, and I have not done anything?

    Thank you for the tip.  If it happens again, I will definitely give you feedback

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