INVOICE DISAPPEARING FROM THE SYSTEM

Question

Hello All,

I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence. 
 
 One Of Credit Note Created in March just disappeared from the system and I don't know what to do. 
 
 I searched for it on the Customer Detailed Ledger, Transaction Audit Trail even on on the Backoffice by running the Control Centre and Documentation i did not manage to find solution. 
 I do have the physical Credit Note printed at the time we made it.

PLEASE HELP!!!!

Lolo · Accepted Answer

Good day 
 
 Please note that one or two reports in Pastel must show that the transaction was processed. If none of the reports are showing the transaction, it is possible that the credit note was processed,printed and deleted before update or a backup was restored. 
 If you are running a multi company package, restore a backup for March to a test folder when the transaction was processed(do not override your current work). View the reports and check if you can find your credit note. 
 
 Kind Regards

Sage 50cloud Pastel

INVOICE DISAPPEARING FROM THE SYSTEM

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