Good day,

The installation file is blocked by the anti-virus program on your machine.

If you are technically able or have an IT specialist who manages your network, you can “whitelist”, in other words, make the Sage file safe. The file name is “Sage 50c Pastel Partner.msi”

Alternatively, run the installation in silent mode. Refer to the article on the link below for detailed steps to assist you in that regard:

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200127090134184&page=1&position=1&q=silent%20mode

If the silent mode fails, we recommend that you update your anti-virus software to the latest version where the threat detections have been updated.

Click here (https://www.microsoft.com/en-us/wdsi/defenderupdates) for more details about this. If you are not sure how to update your anti-virus software, please contact your IT for assistance.

Please verify or reply and let us know if the advice/suggestion provided was helpful.

Kind Regards,

This did not work. Please help

Good day,

Please run the latest Windows update and then run the installation again.

Once the above is done, the issue will be resolved.

Kind Regards,