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Santos@Beira_MZ

Receipt Number Skipped

Posted By

Hi Team,

I'm facing an strange issue with a Sage 50C Pastel Partner V19.3.4.

The client has the receipting module, so, suddenly it skipped the number of receipts,

Let say they created receipt RC100001, RC100002,RC100003 then the system skips to RC100007.

I checked everwhere, even on Transaction Audit Trail, I can't see them anywhere. There's nothing recorded for those skipped Numbers.

What may be the cause and how to solve it?

  • 0

    Dear Santos@Beira_MZ 

    Can you please confirm if this is happening all the time or this was was just  a random issue? If it happens often, can you please provide steps to recreate the issue. If you run the Receipt Summary report for a wider date range to see if you can pickup the Receipts in any of the older dates?

    Please verify or reply and let us know if the advice / suggestion provided was helpful.

    To verify an answer simply go to your post and click “More” > “Verify Answer” 

    Kind Regards.  

  • 0 in reply to MagsNan

    It happens randomly, RC000001 did not show it started on 002, it went on nicely then it skips 3 positions.  I did check for older dates and even for future dates they are not there. Even with receipt summary, check receipt documents...  even on the Receipt transactions on Control Centre there's nothing.

    I'm blank.

  • 0 in reply to Santos@Beira_MZ

    Dear Santos

    Please email [email protected] and they will be able to assist you with investigating the issue for you. 

    Please verify or reply and let us know if the advice / suggestion provided was helpful.

    To verify an answer simply go to your post and click “More” > “Verify Answer” 

    Kind Regards. 

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