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RogerStace

Trial Balance and Balance Sheet out of Balance

Posted By

Good day

I am sitting with a customer who has a bit of data corruption 

Inventory is out of balance , Customer and suppler aging is out of balance. 

Upon doing data integrity it comes up with a message Balance sheet out of Balance .

How do I rectify this as I cannot fix the data as there is no option.

Keep in mind that we cannot send the data away as this is a live company and restaurant with daily processes 

Please assist 

The client is running Sage 50C Partner with POS

  • 0

    Good day RogerStace,

    There is no option to fix the data with the data integrity. You need to be PCI certified and know how to perform data fixes in PCC. (Pervasive Control Centre)

    If sending the data to Sage to be fixed is not an option, I suggest that you find a Sage Business Partner that can perform data fixes onsite in your area. To find a Sage Business Partner in your area, please click on the link below:

    http://www.sage.com/za/partners/find-a-sage-partner/sage-pastel-accounting

    Please verify or reply and let us know if the solution provided helped in resolving your query. To verify an answer, simply go to your post and click “More” > “Verify Answer”.

    Regards,

*Community Hub is the new name for Sage City