Black Screen RDP

Question

Please assist. I would like to know if it is possible to help me with the following. I have a Windows 11 Pro Thin Server. I have installed SAGE 50Cloud and Payroll. Then working in the Software some on the Companys creates black screens and the others don't do you think the data files are corrupted. I am running remote desktop connection. 
 I have done the following. 
 
 Disable bitmap caching for your RDP connections 
 Confirm RDP account has full administrative rights on remote system 
 Access the remote computer using consistent resolution &ndash; Full screen may help. 
 Confirm both systems' video drivers are up to date. 
 
 But I still get the problem. How can I fix and make sure the data in the system is, OK? 
 Regards,

Lolo · Accepted Answer

Dear Jacobus, 
 You will need to check if the companies are corrupted if you are not connected to the RDP. Having a blank screen does not normally corrupt the files. It is possible that there might be an issue with the RDP, or access or user permissions. 
 The link below is for the recommended screen resolutions with Sage 50c 
 https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200128191949758&page=1&position=1&q=display%20 
 Please verify or reply and let us know if the solution provided helped in resolving your query. To verify an answer simply go to your post and click &ldquo;More&rdquo; > &ldquo;Verify Answer&rdquo;. 
 Regards,

Sage 50cloud Pastel

Black Screen RDP

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