Hi Jackie Metsing

Which machine has the error?

You can try to reset the registration using these steps:

• Select Start > Computer > Local Disc (C Drive).
• Double click on the Pastelxx\Xpressxx folder.
• Look for ResetXX.exe and run it/double click.
• Select the option to Clear Registry and Registration.
• Open Sage Pastel Accounting and register Pastel again

If the above does not work you can try to repair Pastel using these steps:

How do I run a repair on Sage 50cloud Pastel Accounting

Let us know if this works.

Regards.

Hi Jackie metsing 

Thank you for reaching out to us. Have you had a chance to view the response from our support agent MagsNan 

Sharon