Good Afternoon

Thank you for logging your query with us.

Usually the error is caused by the Windows regional settings not being correct.  

Please check that the regional settings are correct by following the steps in the knowledge base article below:

Regional Settings for Sage 50c Pastel Accounting

Please remember to restart the PC after making changes to these settings

If the regional settings are correct, and you still get the same error, do the following

Make a backup of your data

Close Pastel and browse to the company folder.

If you are not sure where the company folder is, click on File... Open

Left click on the company you want to work on

At the bottom of the open a company screen, it will show the path to the data

Browse to this folder via Windows

In the folder, look for the files below

 StatementData.sdf and StatementData.vdb5

Right click on the first file, and left click on Cut

Go to the Windows desktop, right click on an open space and left click on Paste

Do the same for the second file

Open Pastel again and check if you can import the file?

Hi there Athene February 

After following the instructions in our knowledge base article, were you able to resolve the issue?

If yes, kindly click on "Verify answer" to confirm.

Sharon