Pastel Bank Manager : Import string error

Question

Good day hoping someone can assist. 
 I was processing my cashbook entries through pastel bank manager - where I import the bank file. 
 When I tried to import the following month I strarted getting import error on this particular company (Company A). I then opened one of my other companies (Company B) and the bank manager in company B worked perfectly. Went back to the company A and opened the bank manager again the issue still persisted. How do i fix this. 
 Thanking you in advance.

Jan.Prins · Answer

Good Afternoon Thank you for logging your query with us. Usually the error is caused by the Windows regional settings not being correct. Please check that the regional settings are correct by following the steps in the knowledge base article below: Regional Settings for Sage 50c Pastel Accounting 
 Please remember to restart the PC after making changes to these settings If the regional settings are correct, and you still get the same error, do the following Make a backup of your data Close Pastel and browse to the company folder. If you are not sure where the company folder is, click on File... Open Left click on the company you want to work on At the bottom of the open a company screen, it will show the path to the data Browse to this folder via Windows In the folder, look for the files below StatementData.sdf and StatementData.vdb5 Right click on the first file, and left click on Cut Go to the Windows desktop, right click on an open space and left click on Paste Do the same for the second file Open Pastel again and check if you can import the file?

Shazi · Answer

Hi there Athene February 
 After following the instructions in our knowledge base article, were you able to resolve the issue? 
 If yes, kindly click on "Verify answer" to confirm. 
 Sharon

Sage 50cloud Pastel

Pastel Bank Manager : Import string error

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