Dear Kay

I have a recurring problem where the final accounts state the accounts are finalized, however on the summary screen it still states it is generating the XBRL accounts and not available for download.

Technical seems unable to sort it out.

regards

Mario

Hi Mario,

Usually when iXBRL accounts generate indefinitely it is due to "invalid" information which has been entered in on the data tab.

Example: There is a field for VAT number and you've typed in "No VAT" (if not a VAT vendor)

Solution to Example: If the company is not VAT registered leave this option blank as only numeric values are permitted in this field.

Another cause is usually when the accounts don't have any comparative figures at all.

If you think the above is not one of the reasons causing your issue please accept my friend request?

Thank you , i will check if that is the case.

Mario

No , that is unfortunately not the reason.

Mario

Hi Mario,

This will then need to be escalated.

We will arrange for you to be contacted...

Regards

Morning Kay

Invite done

Customer Mindful- Life: Psychology and Assessment Centre (Pty) Ltd

See 2015 final accounts, supposed to be finalised but cannot download the file, as soon as one clicks to download it states “generating”

2014 accounts stay in loop

Regards

Mario

How do I carry on with Mar 2019 invoicing before completing my year end which I will do at a later stage

Hi Lynette,

You can just create the next financial year in your company settings and continue processing as per normal.

Sage Accounting is date based and allows you to process in any financial period as long as you haven't set a lockdown date.

To add the financial year go to:

• Company 
• Change company settings
• General settings
• Financial years

Click on the green plus to add the new financial year.

Your settings should then look something like this...

Hi Kay

We had bunch of transactions to be processed for 2 separate financial years ( 2019 & 2020) ; no year end was done for 2019 as more transactions needed still to be processed for that particular year.

Now we are ready to run year end for 2019 and getting this error message and the system is not allowing us to close 2019: "supplier payment document number already in use"

Please advise on how to resolve this issue.

Many thanks

Hi Zarli,

Go to Suppliers... Transactions... Supplier Payments.

Check what the most recent document number is.

After that go to Company... Change Company Settings... Documents and Statements... Document Numbers. 

Make sure that the document number for Supplier Payments is not in use and change it accordingly.

Kind Regards