When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem?

• If you are an Apple and Safari user, please download the Google Chrome browser, and log into Sage Accounting using this browser to reconnect your bank account to Sage Bank Feeds. Please note, Chrome is only required to connect the feed. You can continue using Safari after you have reconnected your bank account.
  
  
• This issue can also be caused when the browser you are using, is set to block cookies that Sage Bank Feeds requires to connect the account. Please read this article for steps on how to add Sage Bank Feeds as an approved site for using cookies in your browser.
  
  
• If none of the above mentioned steps resolves the error, we will need to investigate the issue for you.
  
  
• Please send an email to [email protected] and include the email address you use to login to Sage Accounting so that we can escalate the issue.