We offer multiple support channels to our customers. Here's a guide to help you determine when and how to use these channels based on your specific needs:
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Product |
Sage Knowledgebase |
Sage Community Hub |
Webforms |
Pegg (AI Chatbot) |
Live Chat |
Telephone Support |
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Sage Business Cloud Accounting |
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086 123 SAGE (7243) |
This information and channels can also be accessed through the Sage Support Resources page.
- Sage Knowledgebase: Access our online database with a powerful search engine to view articles ranging from troubleshooting errors to general payroll processes. Available 24/7, it is a great way for customers to easily get the answers they need. No waiting in call and chat queues anymore. Visit the Knowledgebase today!
- Community Hub: Have a question about your Sage product? Want to learn an advanced feature? Join one or more product support groups and ask your questions, collaborate, share experiences, and solve questions together. Visit the Sage Community Hub.
- Pegg: Pegg is an 'in-system' chatbot (a virtual payroll assistant) that has been 'trained' by our support team with answers to hundreds of questions and will search the knowledgebase if it does not have an answer.
- Webforms: This channel is best used to investigate complex inquiries to find solutions. Once your query has been received by the Sage team, users will receive a Reference number via email which ensures easy tracking of the query. Our dedicated web form team will respond within 4 hours (most often, much sooner than that). To log your query on Webform use our Sage portal
- Live Chat: You can access Live Chat from your application to ask a technical support consultant quick questions if you need assistance.
- Telephone: This channel is mainly used for urgent to discussing complex issues (e.g. unable to access the application, unable to pay employees, unable to meet submission deadline). Talk to a technical support agent if you have very urgent or complicated inquiries Take note that due to the high demand during product outages and year-end
Book a consultation with a Sage Business Partner
Where Sage Customer Support assists with software-related inquiries and provides guidance, Sage Business Partners will be able to advise and assist you with custom layouts and many more. Click below to find a partner:
Renewal license and account queries
If you have inquiries related to your license code, you can contact the teams directly for assistance:
- Renewal Inquiries
We want your feedback!
Share your compliments and experiences with our Customer Care team.
Sharon: AME Country Community Lead