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OfficeDocuments

Accounting - Formerly working - Currently offline - NO SLA ON UPTIME

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To say it is frustrating and utterly disappointing is an understatement

Working in the IT field and consulting on business continuity and disaster recovery, I understand the inner workings of the hosted platforms very well , business continuity and disaster recovery steps should have been in place and tested for reliability ,  the fact that the system has been exposed to such a long period of down time is causing absolute major disruption to what should be a simple invoicing system - and implementation of corrective measures .

The reputational damage aside , the loss of income you are causing the smaller SME’s looking for the all important cashflow is shocking – further that the system is unable to even get to quotes is a further punch in the face – since this allows competitors to get their quote in and Sage clients must respond - sorry my system is not working - at this point the sale is all but lost - so much for sage helping the smaller SME 

 Sage one has taken a leave out of SOE (Eskom) and always has a reason for downtime but not a solution

 At this point and in haste to rather move away from Sage – since now time lines or any definitive measures for correction has been communicated

 Utterly disappointed – and please note – I am not looking for a SORRY – I am looking for an operational system – since like always – you will bill the full amount for no Service - since you have overheads and NO SLA ON UPTIME 

  • +1
    verified answer

    Good Day

    Thank you for your patience with regards to the Sage Business Cloud Accounting incident.

    We would like to apologies for the inconvenience caused during the past 2 weeks. We know how much this is impacting the functionality of your business and we are working tirelessly to resolve this issue. Our incident team have implemented several strategies to improve the Sage Business Cloud Accounting service. Some of these were implemented late yesterday. While we have seen some improvement on the environment, we have received reports of users continuing to experience slow page loading and processing times. Although the engineers have made some significant changes, they are still trying to determine the original root cause of the service degradation. The team is also busy preparing the environment to add additional web servers to distribute some of the traffic.  

    We sincerely apologise for the definite inconvenience and assure you that we are working on a permanent resolution as the highest priority.

    Please click here for details and updates regarding the performance issues which are being experienced.

    Updates will be provided regularly.

    Kind Regards

*Community Hub is the new name for Sage City