Customer Receipt Amount on Customer Statement

Good day

I am trying to edit my customer statement so that the amount the the client paid or my company received shows as one amount on the customer statement.  At the moment it allocates/matches to the invoices (see below).  Is it possible to have for example 4 sales invoices (debit) and 1 receipt (credit) show on the customer statement? Instead of 4 invoices and 1 receipt, split into 4 amounts?

I know it is possible to customise your customer statement, but is it possible to have your receipt show as one receipt and not split into the invoice amounts?

Thanks

Juandre Doman

  • 0

    Good Day Juandre, 

    Please be advised that if you do want to see only the amount paid then you should not allocate payments to specific invoices. Unfortunately Sage business cloud online does not have the open item balance forward option and therefore shows the amount allocated to an invoice and not the whole payment amount. 

    You can offset the option to exclude fully allocated invoices.

    Regards 

    Katherine