x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 3 replies
  • Subscribers 37 subscribers
  • Views 615 views
  • Users 0 members are here
Browse Forums
Announcements
138
topics
60
replies
General Discussion
3k
topics
8k
replies
Chan1607

THE CHEEK OF SAGE RENEWALS!!

Posted By

So after receiving NO RESPONSE from Sage regarding Discounts on renewals for the absolutely pathetic reliability of their

so called accounting system this past year- GUESS WHAT??? Here we go again?! Are you kidding me? And you want me to pay R10+ to sit

in the same situation for another year?? NOT HAPPENING! Please get me a COMPETENT MANAGER that can deal with this because clearly

the ladies sending out the Auto Renew invoices are out of their league to deal with this- and why should they!? This is a Sage IT ISSUE!

  • 0

    Good Morning Chan , 

    Apologies for all the inconvenience caused . 

    With regards to the above error , Sage Business Cloud Accounting customers are experiencing intermittent issues within the service and when trying to access it.

     

    Many customers have been able to access the service, but we understand that some are experiencing difficulties with the slow processing– particularly during peak times.

    Kindly clear your browser cache before logging in. If the error persists, we advise that you log in via incognito.

    For all renewal queries , you can contact the renewals team below for all account queries and payments. 

    0113043333 or [email protected] 

    Regards 

    Katherine 

  • 0 in reply to Katherine.N

    Sorry but I am not going to jump through hoops to access a service I pay a fortune for. YOU need to make it work. Full Stop!

    At present I am busy finding myself a new Accounting service because Clearly SAGE does not care one iota about it's customers, and the flimsy excuses and laughable "fixes" to YOUR system not working is testament to that.

    I absolutely 100% WILL NOT RUN AFTER YOUR RENEWALS TEAM ANYMORE- I HAVE ALREADY SENT 2 EMAILS WITH ZERO RESPONSE! BECAUSE I DEMAND TO SEE A DISCOUNT REFLECTED ON MY RENEWAL FOR MY LOST REVENUE AND TIME DUE TO YOUR SYSTEM BEING CONTINUALLY DOWN OR I WILL MOVE!!!

  • 0 in reply to Chan1607

    Good Day Chan , 

    Please can you contact the support team below and this will be escalated further . 

    0113043805 or [email protected]

    Regards 

    Katherine 

*Community Hub is the new name for Sage City