x Want to participate? Join the group to interact
  • State Not Answered
  • Replies 2 replies
  • Subscribers 37 subscribers
  • Views 571 views
  • Users 0 members are here
Browse Forums
Announcements
138
topics
60
replies
General Discussion
3k
topics
8k
replies
Stacy_K

DRAFT Tax Invoices processed but not showing in Customer Transactions?

Posted By

ISSUE: I have just processed 6 x Recurring Customer Invoices under "Draft Invoices". I did this by viewin the draft invoices and selecting "Process Tax Invoices". The "last run" date is now 01/09/2021 and they have disappeared from the "View Draft Invoices" list. However, they are nowhere to be found in the actual Customer Transactions list!

They are not appearing on the customer either - have pulled statements and no invoices are showing. 

I have sorted 7 ways from Sunday under "Customer Transactions" - by date, customer name, document number, etc. They are not there.

Please help!

Stacy

  • 0

    Good Day Stacy,

    We are currently experiencing server issues, when this happens it delays responses from our server therefore transactions may not reflect, our developers are currently working on getting the issue resolved, we do apologize for the inconvenience caused.

    Regards

  • 0 in reply to Zunaid

    Hi Zunaid, thank you for the update. I now see my tax invoices showing, as converted from draft.
    What I would like to understand however is what Sage is actually doing to combat the recurring issues leading up to & around month end? This has been ongoing now for at least the last 2 years, getting progressively worse (as you can tell by the number of tickets logged at month end, and the spiking levels of customer frustration). Yes, I just yesterday received my Sage Annual Pricing Increase Notification for the renewal of our annual subscription. So, we will supposedly pay an additional 6+% for the next year's service, with no assurances or confidence that the platform will be any more stable in the next 12 months. In fact, if the last 18 months have shown us anything, it's that it will further degrade around the most critical times of the month. 

    So to my point: what is Sage Tech Development actually doing to combat the recurring issues leading up to & around month end, downtimes, errors, server issues etc.?

*Community Hub is the new name for Sage City