Accounting Intelligence Reporting Not Working

Hi All,

I work for a group of companies all of which are on Sage One Accounting.

When I enter into Accounting Intelligence Reporting and Upload my company data only the following reports work - Financial Management Pack, Dashboard Accounting, Financial Dashboard.

Other than those 3 reports nothing else works - they just load and load and load but nothing happens.

Even when we try to create custom reports - It just loads and loads.

I have tried calling SAGE but the waiting line is quite long (1.5 hours on waiting)

Please can someone assist,

Regards,

Ashley