They going to tell you to clear your browser history and then not respond until they have sorted out the problem.  Sage have the WORST customer support service i know off.

Why is there no response from SAGE - see below all the complaints?

Good Day Krisja,

Please clear your cookies and cache as this will create a new session and correct any issues, the following link will assist in doing so:

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210712141850073&page=1&position=2&q=cookies%20and%20cacge

We do apologize for the inconvenience this has caused.

P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

To verify an answer simply go to your post and click “More” > “Verify Answer

Regards