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Guillaume Jordaan

Adding more users to the accoutantant edition

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Hi,

I am trying to add a new user to the ACCOUNTANT EDITION of Sage Accounting, but the user already has their own Sage Accounting profile utilising the same e-mail address. How do we overcome this, as I need to give her access to various other clients accounts?

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    Hi

    If the user's Sage Accounting profile is not active, our team can delink the email address from the profile, however, if this is an active profile, this email address cannot be added as an Accountants edition user on another profile. You would have to use another email address that is not linked to a profile.

    P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

    To verify an answer simply go to your post and click “More” > “Verify Answer

     
    Regards
    Petronella

     

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