Hello Philip.d 

If your Trial Balance or Balance Sheet is not balanced, our support team will need to investigate further. Have you already contacted them for feedback? If not, please inform me.

Sharon

Hi Shazi, Yes, I have contacted them several times already, but no feedback yet.

Philip.d 

Please share with me your incident number

It's a number that starts with a HD

Sharon

Hi Shazi 

HD16282759 - Balance Sheet and Trial Balance out of balance

This is the incident number for the case I reported.

Philip.d  Thank you for sharing your reference number with me.

Regrettably, your incident is still being investigated and I cannot provide an estimated time for its resolution.

However, I have requested the consultant assigned to your incident to keep you updated on any progress or updates. I apologize for the lack of concrete findings regarding your incident at this time.

Sharon

Hello Shazi. Thank you for following up on this.

I checked this morning and realized that the issue has been resolved. However, I have not received any communication from Sage yet regarding what was actually done to fix it.

It would be great to have that information, as well as any principles we should follow to prevent this issue from happening again.