The following information was shared by the Payroll Authors Groups SA (PAGSA) regarding an issue experienced by some employers completing their EMP501 reconciliations:

A random error is experienced by some users when they chose the option "ACCEPT SARS VALUES" when requesting the EMP501 reconciliation declaration on SARS e@syFile.

The financial particulars for the August period is not populated in the relevant field on the EMP501 - please see example:

SARS have confirmed that this issue is not experienced by all employers, but only randomly for some employers, and they have confirmed that they are currently investigating the error impacting on these employers.

At this point, we are not aware of any communication on the SARS website regarding the issue.

If you are an impacted employer, please be aware of the issue, and this might impact on your submission.

What can be done to resolve the issue? 

Should you experience this issue on SARS e@syFile. you can send your details, including the impacted PAYE numbers to [email protected] , which will be escalated to enable SARS to update the account in order for the figures to be populated on the EMP501.

They recommend to pend the EMP501 for 2 days, after which you have to "REFRESH" the data. The infomration should then be expected to be populated in the August fields.