Update (3 October 2023)
The Payroll Authors Group (PAGSA) received confirmation from the South African Revenue Authority (SARS) that the issue has been fixed/resolved and will be implemented on their systems during the course of this week.
It is not required to send your details to tha PAGSA anymore, as the fix implemented will resolve the issue for all impacted employers.
If you are impacted by this issue, SARS has advised to refresh after 8 October 2023, to review if the August values populate. Should the issue still occur after 8 October 2023, you can reach out to the PAGSA ([email protected] ) to escalate to SARS.
Alternatively. you may manually capture the values as summited on your EMP201 return by using he option "OWN VALUES". The payment will affect the calculation on the EMP501 and the "due by / to you" field, however it has no impact on how the reconciliation will processed or on the account.
Take note: Where ETI was calculated and / or utilised and it is not prepopulated, please wait for the fix to be implemented (after 8 October 2023) before submitting
Original post (26 September 2023)
The following information was shared by the Payroll Authors Groups SA (PAGSA) regarding an issue experienced by some employers completing their EMP501 reconciliations:
A random error is experienced by some users when they chose the option "ACCEPT SARS VALUES" when requesting the EMP501 reconciliation declaration on SARS e@syFile.
The financial particulars for the August period is not populated in the relevant field on the EMP501 - please see example:
SARS have confirmed that this issue is not experienced by all employers, but only randomly for some employers, and they have confirmed that they are currently investigating the error impacting on these employers.
At this point, we are not aware of any communication on the SARS website regarding the issue.
If you are an impacted employer, please be aware of the issue, and this might impact on your submission.
What can be done to resolve the issue?
Should you experience this issue on SARS e@syFile. you can send your details, including the impacted PAYE numbers to [email protected] , which will be escalated to enable SARS to update the account in order for the figures to be populated on the EMP501.
They recommend to pend the EMP501 for 2 days, after which you have to "REFRESH" the data. The infomration should then be expected to be populated in the August fields.