On Self Service we have had a number of clients that have had scenario's where the days taken changes to zero on the website after an employee has applied for it. This has been reported on versions 1.6 -1.7 of the product.
We have been able to establish what causes this to happen. When an employee applies for the same type of leave in one sitting, all of the additional leave of that same type's days due reverts to zero after the employee has submitted it.
As an Example, John Brown is logging into Self Service at the end of the month. He took sick leave on the 10th of August and then again on the 20th of August. When he is applying it shows days taken 1 for each of these entries. When the manager approves it, the leave taken on the 10th of August shows days taken 1 but the days taken on the 20th shows 0.
This has been logged with the Development department, and they have started working on resolving this matter. We will give further information in regards to this when it becomes available to us.
We understand that this makes your task as a Payroll administrator more difficult, and we apologize for the inconvenience that this has caused. If you experience an instance on one of these versions that effect one of your employees we advise that you make use of one of the below options to rectify this.
- If the manager realizes this before they approve the leave, we advise that they rather reject the leave and have the employee re-apply. This option will generate a new reference and allow your website to be in balance with your payroll system.
- If the manager and the admin didn't notice the zero days taken, and it has pulled through to Payroll batch as a zero, the payroll administrator can manually change the days taken in the batch to correspond with the correct value of days taken. This will cause an imbalance when you match the Self Service reports with the Payroll Leave Reports
Encouraging your employees to apply for leave upon return instead of in a batch will also be of help
We understand that this causes an unnecessary delay in your processing and we apologize for the inconvenience.
