Hi Lynn

I have the same problem

If you click on payment breakdown report and then on Declined payment, it seems as if the employees without any error code next to their name are due to the employees not appearing on the employer UIF number....but I submit VIP declarations every month and get emails back from UIF that my declarations were processed without any errors......

I had the same problem and I don't know if you have multiple payrolls for a copnay but I have a few who have a wages and a salaries payroll. When I submit the UIF declaration I choose mutliple companies and choose both wages and slaries and the report that Sage generates has both companies listed with the employees.

I had the same problem and I don't know if you have multiple payrolls for a copnay but I have a few who have a wages and a salaries payroll. When I submit the UIF declaration I choose mutliple companies and choose both wages and slaries and the report that Sage generates has both companies listed with the employees.

sorry I hit Enter by mistake. Anyway I also get a receipt and check there are no errors and file it. I ahev only NOW discovered going back to the receipts that only one of the payroll is being processed by the UIF as indicated by the number of employees processed on the receipt. It is usually for the first company chosen on the multiple list. So often the wages payroll is rolled into a new month first so the UIF report is generated form the wages payroll and the Salried staff are not being processed by UIF - hence not seen on their system!

Yes - i do have 2 payrolls for one company

I usually get 2 replies that both has been processed

Do you know how to print history UIF report on VIP - then I can do what you suggest and email to the covidcompliance email address - do you think that will work or what do you suggest I send to covidcompliance to get my application approved?

Thanks for your reply. I am actually more confused now. I did not submit a csv file, I entered all employees' details manually on the UIFEEC website. All employees are paid monthly too. 

Hi Doris,
That is so strange because I have the UI-19 form where employees were registered - so I am unsure how they can come up as not being registered. I sent the three months payslips' to the compliance email address now so hopefully I get response on that. Some comments on Facebook page suggests that it is quite a nightmare trying to rectify any mistakes.

I've also not submitted anything via the ufiling website before. 

This whole TERS claim is a nightmare

I think I will send proof of salaries for the three months as well

Hi Lynn 

Which compliance email address did you use for additional info to be sent?  I also want to send proof of salaries as I submitted on the basis of (hopefully) being reimbursed for annual leave paid out to staff for April.  

Hi Bronwyn,
I mailed to [email protected]

All of the best!

Hi Doris,
I don't think that the payslips actually helped, but I checked yesterday and 8/10 of my employees' claims were successful. I should add that when I first checked, it showed processed on 1 May, around 5.40pm (All declined), and yesterday when I checked it showed processed on 1 May, around 5.44pm (some approved).

Thanks Lynn. I have just logged on the portal and it's telling me the file was invalid.  I sent it from payroll and added everybody's shut down income. No idea now, any suggestions?  My previous question more than a week ago wasn't answered about how to actually claim back the annual leave paid from TERS.

Hi Bronwyn,
How many employees did you load? If it's few enough, it might be better to add them manually?
I am a member of SAIPA and they sent some tool to use for upload.
There is also a webinar this afternoon with SAIPA - I will see if they mention anything about claiming back the annual leave.
I think it might be best if you download the declined acceptance letter and mail the required documents to get the claim paid?

I have 50 employees so manual loading is going to take forever.  I use Sage Payroll and the process was easy enough as it generated the file and then I logged in and uploaded.  I didn't get a letter to say it's declined - I just saw online when I went to payment breakdown it said no employees added and then just this under status.  Will appreciate that thanks 

Do you have an email address - I can forward some info I have with regards to the upload of files. It was resource shared by SAIPA.