Pastel Payroll and ESS

Good Day

Its been 3 weeks now and we have been struggling with ESS and Payroll synchronizing. Information on payroll is not talking to information on ESS for leave.

Leave  balances are up to date on PAYROLL but incorrect on ESS. We tried calling Sage for assistance, they advised us the best they could but we are still experiencing the challenge.

Anyone who is able to assist us. I'm not sure where the problem is.