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shellsg

Incorrect User Name on ESS

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Hi

One of our employees had 2 User Names on ESS. One of them was deleted, as it was a duplicate. But it seems the wrong one was deleted - because now his info is not pulling through from Pastel Payroll, his leave days are wrong, and it doesn't show his current payslips.

Can I delete this User Name also on ESS, and then try to add him via "Self Service - Upload employees" on Payroll ?

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    God day shellsg

    Thank you for the post.

    Are you using Pastel Payroll or another Payroll application?

    For Pastel Payroll, once an incorrect duplicate user or employee is deleted they cannot be added.

    At the time of deleting, a warning advising you of this would have come up that once a user has been deleted, they can never be added again, not even after synchronizing from Pastel Payroll again.

    Kind Regards

    Mbali

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