Haha rather email the support line 

LoL....that is actually who I emailed, the support, and Siphiwe answered.

Hi Madlene,

I am so sorry to hear about the delay that you have experienced in regards to your query.

I had a quick chat with Siphiwe about your issue.  The response on the 26th was directed to the wrong allocation route and he didn't receive it - I will escalate this for further investigation.

From what I can see from the communication - I believe your Negative Tax total is due to transaction 5018.

You have a transaction 4000 processed (I am not sure what tax total this is linked to but I am assuming that is would be linked to 3601). But could you please advise what Template this transaction is linked to?

Transaction 4000 has a YTD value of -6593.19
Transaction 5007 has a YTD value of 30000
Transaction 5018 has a YTD value of -43808.94

Transaction 5007 and transaction 5018 are both linked to tax total 3601.  But 5018 is deducting more income than what this employee has earned for the entire tax year, which is resulting in tax total 3601 being a negative R13808.94 (if transaction 4000 is also linked to tax total 3601 then the total negative value on the tax total will be R20402.13).

Why is there more income deducted from this employee then what he earned?  Or is this a correction based on other transactions like Commissions or Bonusses or Travel allowances?

Hi, thank you very much for your reply.  Please see my answers to your queries below:

1) The Negative Tax total is due to transaction code 5300 = Commission (not 5018)

2) Yes, the tax total 3601 is linked to transaction code 4000 = Basic Salary-Rep

3) and so is transaction code 5007 = Directors Remuneration, linked to tax total 3601

4) As to why the income deducted is more than what is earned: is that the commission earned has been negative on a few occasions during this tax year.

I attach a screenshot of the payslip how I normally process the salary for this employee, with the commission a negative (without amendments from payroll support) so we can please start from scratch to try and sort this payslip out.

Thank you,

Kind regards,

Madlené Matthews