Sage Pastel Payroll

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Leave Days on ESS not equal to Payroll

Posted By Akin over 2 years ago

Hello,

My client has changed their leave balances on Pastel Payroll. However, on ESS, the old balances are still showing on all the employee profiles. Please how can this be updated?

Regards,

Akin

0 Mbali over 2 years ago

Good day, Akin

Thank you for the post.

Has the sync been run between Pastel Payroll and ESS?

Is it just the leave balances that are not updating to ESS?

Kind Regards

Mbali
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0 Akin over 2 years ago in reply to Mbali

Good day Mbali,

The sync has been run. Yes, it is just the leave balances that are not updating on ESS.

Regards,

Akin
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0 Mbali over 2 years ago in reply to Akin

Can you please stop and start Sage Connected Services and synchronize again.

za-kb.sage.com/.../viewsolution.jsp

If the problem persists, please send us an email to [email protected] so that we can assist further.

Kind Regards

Mbali
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Sage Pastel Payroll

Leave Days on ESS not equal to Payroll

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