Good day Jon.eor

Thank you for your post,

If the passwords setup on the employee masterfile's doesn't allow employees to access their May payslips, we would advise that you compress zip the ESSSync.vdb4 file within the payroll folder and delete the original file.

Then follow the step by step guide to stop and start sage connected services ( Stop & Start Sage Connected Services)

The after reprint Employee self service payslips for the period that employees couldn't access their payslip e.g. May 2022  ( follow the guide Reprint Payslips)

The payroll administrator would then need to synchronize pastel payroll with employee self service and do an administrator profile update .

The employees can then check if their password do open the re-uploaded payslips.

Please could you kindly verify or reply and let us know that this solution worked. That would be awesome.

To verify an answer simply go to your post and click “More” > “Verify Answer” 

Kind Regards

Siphiwe