Status 93: Indicates that a record or file is locked by another user or process.

• Wait a while and try again as another user can be busy with the record.
• Ask all users to exit and wait 2 minutes and try again.
• If you still cannot access contact support for assistance.

Status 98: Indicates that something is wrong with the file indexing. The user will, therefore, have to do a rebuild on the data.

• On the Company Listing screen
• Select the Help Menu
• Select Support Help
• Click on the Rebuild option