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Updated | Performance issue on Sage Business Cloud Payroll Professional - Users unable to log into the payroll application

Update 2022/01/24 12:30

The service has been restored and users are able to login to the application.

The technical team will keep monitoring the system.

Original post 2022/01/24 12:15 

We are aware of the performance issue affecting users attempting to access Payroll Professional.

When you click on Login, the message appear "The service is unavailable." and is not able to login with the Sage account details.

Initially, users received the message below: 

Our technicians are working to resolve the issue and provide a solution as soon as possible.  

We will keep you updated and thank you for your patience and understanding. 

Sage Payroll Professional Team