Hello Mandaza,

To see why an employee does not qualify for ETI, refer to the ETI History screen (When you access the Payslip Screen, click on the ETI button, and select the current year and month) - The reason will display in the Comments field why the employee does not qualify for ETI.

Please review and make changes according to the message, since the reason could indicate the employee is not within age bracket, does not have a valid ID, wage or remuneration not within limits etc.

Hello Francois

All these employees are qualifying with the age,wages and have a valid ID but still my payroll doesn`t want to caculate.

Thank you so much Francois.

Hi Mandaza, 

If the employee qualifies, I thing you need to confirm is in line to qualify and calculate ETI

• Employee earns equal or more than the minimum wage? 
• Hours employed and remunerated complete?
• Employees remuneration?
• Period and Set (How many times has the employee qualified - only allowed 24 times)

If you are unable to find the reason, you can contact the support team with the details of the ETI History screen (remember to block out any personal information) to review.