Hello Terence

Please try to re-upload this employee into SSS. The below steps will guide you on the process:

Access Payroll
Self Service > Sage Self Service > Company Setup
Upload Company & Admin info again (make sure today date reflects)

Self Service > Sage Self Service > Employee Setup
Upload the employees (step 3.1 & step 3.2)

Kindly advise if this solution has solved your query

Hi Avril, thanks for the response. I have tried that but it didn't change anything. Do you perhaps have any other suggestions?

Hi Terence,

We would expect that all employees in the same payroll company would display the same information, when applying for leave. A few things to check:

• is the employee in the same payroll company as the other employees, who can see the leave type?
• Has the employee been flagged as a 5, 6, or 7 day worker, and not all days have been selected on the Leave days screen?
• does this employee in question have a leave balance on the Leave day screen?
• On Self Service, did you check that he Leave Type is enabled (under the Admin menu option)

Should the issue persist, I would recommend to log an online case for the Support team to assist.

Hi Terence,

We would expect that all employees in the same payroll company would display the same information, when applying for leave. A few things to check:

• is the employee in the same payroll company as the other employees, who can see the leave type?
• Has the employee been flagged as a 5, 6, or 7 day worker, and not all days have been selected on the Leave days screen?
• does this employee in question have a leave balance on the Leave day screen?
• On Self Service, did you check that he Leave Type is enabled (under the Admin menu option)

Should the issue persist, I would recommend to log an online case for the Support team to assist.

Thank you for your response. Checked everything, but still not successful. Let me check with the support team.

Please let us know if you were able to resolve the issue.