Hi Ian,

As Administrator on Sage Self Service, you should have access to see all the employees on the Leave Schedule - the printscreen provided, indicates there might be an issue to be investigated.

Please log the details of your company with the Sage Customer Support team using the link below, and they will assist you as soon as possible to resolve this issue:

Submit Online Case

When you log the enquiry, please include the Company GUID number - this is available on the Company Setup screen for Sage Self Service - it will just make it faster for them to investigate!

Hi Ian, 

Do you have multiple payroll companies which are linked to form one Default Approval Structure?

If this is the case, you might have multiple Admin login usernames, however only the one company login is seen as the main login details. This might be the case.

For example:

You have a Company 001 and 002 on payroll, which are linked. Company 001's Admin login details was used to link the 2 companies. Company 001 is seen as the main profile for Self Service of these companies.

• When you log in with the details for Company 001, you will be able to see the approval structure and Leave Schedule (which includes both employees)
• When you log in with the details for Company 002, you will be able to see the approval structure, however you will not see the employees on the Leave Schedule. 

Please let us know if this suggestion resolves the issue.

Thank you, Francois. I appear to have duplicate Admin user names for one Company. I tried using the other User

name and was able to work. I have requested that one of the User names gets deleted.