Hello KIM GREEN 

Getting kicked out does not sound normal, as this usually will only happen when the connection is broken, and the current authentication cannot link the subscription with your Sage ID.

What we usually suggest is to access the system with an "incognito" or "inprivate" session on the browser,  as this ensure that no encrypted data is cached.

Please se the following articles, that can help you to setup icons to launch your payroll application in "incognito mode".

• How do I create an Incognito desktop shortcut for Sage Business Cloud Payroll Professional using Google Chrome?
• How do I create an InPrivate desktop shortcut for Sage Business Cloud Payroll Professional using Microsoft Edge?

This is a busy time of the month, with the majority of employers finliasing payrolls, however the team is monitoring to make sure everything runs smoothly.

We have had the same issue, and it is very slow today as well. The system keeps hanging after each input made.