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Making the most of the Sage City Community

We want to answer your who, what, where, when, and how questions so that you have a better understanding of what the Sage City Community is all about.

  • What exactly is a community (Sage City)?

A community is an online platform where you (customers/partners) can interact with other members, share your experiences, and even help each other with product knowledge. 

  • Who can join Sage City?

Anyone is more than welcome to join the community, even if you’re not a Sage customer or on a support plan.

  • What happens after joining Sage City?

Please click on Community Help after signing in to review the main areas of the community and how best to navigate it.  Next, be sure to join your respective product support group so you can review current posts and start participating in the discussions. 

  • How many product groups can I join?

You can join as many product support groups as you like.  However, we suggest that you join the product support groups related to the Sage software you’re currently using. E.g. if you’re a user for Sage Business Cloud Payroll and Sage Business Cloud Payroll Professional, please join both groups so you’re always informed on communications shared and can post and reply to questions from other members in the community. 

  • When will my question be answered in the community?:

Ideally, we encourage members to share info and assist other members with their questions, as Sage City is designed as a peer-to-peer support community.   For questions that cannot be answered by the community and where the assistance of a Sage Employee is required, our standard response time for general support posts is currently between 24-48 hours. 

We thank you for you joining and participating in the Sage City Community.  If you require any assistance with your community account, please let us know by sending an email to the Sage City Global Community Manager.


Sharon, AME Community Lead