Good day, 

Please email me the below details, so that we can Investigate. 

• • • Site Code
    • Description of Query
    • Company Name
    • Cycle
    • Employee in Question
    • Attach Screen Shots if possible
    • Granted Access

Please may you grant me Support Access so that I can investigate this quickly.

To grant Support Access - click on your name/email address in the top right hand corner of the black bar, click on Manage Accounts, click on the Support tab and then click on the Grant Access button in the bottom left hand side of your screen.

You can email to [email protected]

Regards, 
Luanne