EMP501 Tax 21 ETI Utilized Block greyed out on Easy file

Question

Good day 
 I have a few companies where the ETI Utilized block has been greyed out with no amounts in them even if the company claimed ETI, when i request the SARS Amounts for this tax year that block is greyed out and they are ultimately out with the ETI amount that they utilized. Any idea how what i should do?

Shazi · Accepted Answer

It is only a pleasure. 
 Kind regards 
 Gerhard

Shazi · Answer

Good day Tasha, 
 Unfortunately the Support desk does not support the E@syfile software past the point of successfully importing the file into e@syfile and if the file was passed you will need to contact SARS to further assist. SARS's e@syfile guide can be found below: https://www.sars.gov.za/wp-content/uploads/Ops/Guides/PAYE-easyFile-G001-easyFile-Employer-User-Guide-External-Guide.pdf 
 Sage Business Cloud Payroll complies with the BRS Spec for the creation of it's import file and therefore exports the information as it is required by this spec. So if you experience any error in e@syfile after the payroll file was passed you will need to contact SARS. 
 Kind regards 
 Gerhard

Sage Payroll

EMP501 Tax 21 ETI Utilized Block greyed out on Easy file

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