e@syFile import error: If employee’s age for the specified month is less than 18 or greater than and or equal to 30, then this field must be zero (0.00), value supplied (00000000000.00) for ETI Month xx (age=nn) - Code 7004

The South African Revenue Authority (SARS) released their latest version of e@syFile (v6.9.0) , and employers can submit their Interim Reconciliation submissions as from the 17th of September 2018, to 31 of October 2018.

The following error message has been reported, which affects employers who claim ETI forr employees, where the employees were either younger than 18 (becameor older than 29 during the 6 month period of reconciliation.

"If employee’s age for the specified month is less than 18 or greater than and or equal to 30, then this field must be zero (0.00), value supplied (00000000000.00) for ETI Month xx (age=nn) - Code 7004"

  • xx = The ETI month
  • nn = Age of the employee during the specific month

The error message appears on the Import Payroll File Log, when impoirting your payroll IRP5 file into e@syFile.

  • The error message was reported during the testing phase of the latest e@syFile software to SARS by Sage via Payroll Authors Group of South Africa (PAGSA)
  • The issue is not a Sage software issue
  • The e@syFile validation expects the value next to code 7004 for the specific ETI month to be 0.00 instead of 00000000000.00
  • We are currently awaiting feedback from SARS to confirm the way forward, as the validation is invalid

Parents
  • This issue was resolved in SARS e@syFile v6.9.1

  • in reply to Francois Brand

    Hi Francois,  I contacted the call centre and they indicated to me that the e@syFile v6.91 also isn't working correctly. It accept the test file but the live file is still showing an error when I import it into e@syFile and when I want to check the status of the error, There is nothing. I called the call centre and they indicated to me that I must  reload v6.90 where  I am getting the above mentioned error on the ETI. I then contacted a consultant on the Live Chat and they sent me instruction on to fix the ETI issues in version 5.1a+ on Sage 200c but that was also not successful. Will be waiting for your feedback

Reply
  • in reply to Francois Brand

    Hi Francois,  I contacted the call centre and they indicated to me that the e@syFile v6.91 also isn't working correctly. It accept the test file but the live file is still showing an error when I import it into e@syFile and when I want to check the status of the error, There is nothing. I called the call centre and they indicated to me that I must  reload v6.90 where  I am getting the above mentioned error on the ETI. I then contacted a consultant on the Live Chat and they sent me instruction on to fix the ETI issues in version 5.1a+ on Sage 200c but that was also not successful. Will be waiting for your feedback

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