Good day Leon

Kindly confirm whether you use Classic, Premier or Sage200c.

VIP Premier Payroll and HRM

Please upload a print screen of the full error that you get.

Ensure that the latest versions of Sage Connected Service (2.2.2) and  Sage VIP Runtime (6.0.5) is installed under Control Panel > Programs and Features on the workstation affected. If a lower version is installed, uninstall both programs, and access you payroll which will automatically install both programs.

Ensure that the latest versions of Sage Connected Service (2.2.2) and  Sage VIP Runtime (6.0.5) is installed under Control Panel > Programs and Features on the workstation affected. If a lower version is installed, uninstall both programs, and access you payroll which will automatically install both programs.

we have the latest on the server already. I will go check the work station now and let you knwo

Thank you

we are up to date on all client workstations

Good day

Kindly confirm whether this has solved your error.

Good morning,

No. We still have the same problem

Hi Leon,

I believe the best would be to get you in touch with our technical team, to troubleshoot possible causes that might influence that performance is slower on the new server.

Please use our web form platform and refer to this post, in order for us to get the necessary information to assist our team to investigate.

Request assistance via Web Form