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Keyworx

Downgrade to previous version VIP Classic

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I've got a problem updating some of my companies to version 5.3a from version 5.2a. I've made a full system backup when installing the new update.

It gives the error "Extend 32-bit runtime not responding" when updating "ETI History file" and I have logged a query with Web forms to Sage. 

I think I might know what the problem is however, as I have 4 new companies that were created by a VIP consultant as copies of my other companies. I've input all the employees in the new companies, but their starting dates are earlier than the start date of the company. Might that not be the problem? Otherwise the VIP consultant made a booboo with my companies.

When I want to restore the system backup, it states however to not restore a Backup made on a version prior to the current version or it will corrupt the database. How do I proceed now?

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  • 0 in reply to Leigh Nel

    The update was already installed and completed. When I open VIP again, it wants to update all the companies on VIP. All other previous companies updated correctly, only the 4 new companies that was created by the VIP consultant, does not want to update. So I currently have no access to them and I need to do payroll today. I really need help urgently

  • 0 in reply to Keyworx

    Good day

    If it only affects the one company, then the issue is data specific for this company.

    Have you tried rebuilding the specific company data, before updating it to the latest release? Click here for more details how to rebuild the specific company data.

    If this does not resolve the issue, we would recommend that you contact the support team via web form, to arrange with them to investigate the data.

  • 0 in reply to Leigh Nel

    Good day Leigh

    Thank you for the response. How do I know which file is the company file to rebuild?

    There are 4 new companies that won't update.

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