ETI, AFTER UPDATE

Question

After Updating my system to Release 5.4b, And checked my ETI Setup which is correct. 
 No ETI Calculated for an employee that fall into the correct bracket, only when I Select Irregular hours (Which isn't the case, Since the employee works normal hours) on the ETI Tab, it will calculate. When irregular hours are activated, we don't read in any hours, which you will be able to see on the print screens below. 
 Please see print screens below 
 ETI Setup screen 
 
 Employee Example, without selecting irregular hours & Increase Screen

Now Selecting the the irregular hours

Please assist?

Francois Brand · Answer

Hi Taylor, 
 Thank you for the information. From what I can see, the ETI Employed and Remunerated hours are zero, where it should be linked to the INC screen - seems if the hours are not picked up for an unknown reason. 
 I have done a setup on my side with the same values and setup and the calculation is working: 
 
 I would recommend to change the Hours setup on Company ETI to e.g. Hours 01, recalculate, and then change it back and recalculate. If the issue persist, I would recommend to submit your company data for investigation via web form. The consultant will provide you with an applicable person that will be responsible to assist. 
 Please refer to this Sage City post when submitting the query as background

Francois Brand · Answer

Hi Taylor, 
 I see this is the 1st period this employee is qualifying (due to the new Covid-19 relief). According to the print screens provided, the employee's hours should be taken from the INC screen. No Hours are reflecting on the IS screenprint 
 What hours are defined for this employee on the INC screen?

Francois Brand · Answer

Hi Louisea, 
 I would actually start by looking if the update actually changed any financial values. Please print the EMP201 report in the companies, and verify if any values for PAYE, SDL, UIF and ETI changed from the original reports printed for March. 
 Release 5.4b does a recalculation for ETI (based on the new Covid-19 relief changes) which is applied from April to July - If you did not activate Stop Further Entry during installation, and the financial values calculations for March is still the same, I do not think it will be necessary to restore. Please make 100% sure. 
 In case the values changed, and you need to restore the backup, I would recommend to send your details to the support team via web form, in order to review your licensed modules to provide the best solution, to be able to get the data from the copy system to the live system.

louisea · Answer

Hi spoke to Sachin Ramkissoon a couple of minutes ago and he said I must compare the reports as you just metioned now, but now that I want to make a backup of the company and roll over into April it keeps on failing?

Francois Brand · Answer

Hi Louisea 
 When a backup fails, there could be a few reason (e.g. the company is open twice). Please refer to the following guide with some tips to resolve the error message "Backup failed" 
 https://customerzone.sagevip.co.za/doclib/General/Backup%20Failed.pdf

Francois Brand · Answer

H Annemarie, please try the solution suggested to Taylor. 
 I would recommend to change the Hours setup on Company ETI to e.g. Hours 01, recalculate, and then change it back and recalculate. 
 If the issue persist, I would recommend to submit your company data for investigation via web form. The consultant will provide you with an applicable person that will be responsible to assist. 
 Please refer to this Sage City post when submitting the query as background

Akash21 · Answer

Hi Taylor 
 Working in my payrolls, and from what I can see from the screenshots, the problem is on the very first screenshot: under Step 1, there should be a tick on the increases screen option to pull the rate per hour (and I assume the hours for ETI purposes as well.)

Sage VIP Classic and Sage VIP Premier

ETI, AFTER UPDATE

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING