Good Day

I was hoping for some advice regarding the TERS application.

As we were having issues uploading the csv file, we decided to bite the bullet and upload our 184 staff manually onto the online system. When we submitted, it stated 25 ID numbers were rejected, and gave us a list of the ID numbers. However, they did not give us a reason for the rejection. I checked the names, and all the people rejected have surnames from P-Z. (But not all staff with surnames from P-Z were rejected). The staff do not have anything in common, different age groups, start dates etc. all with Valid ID numbers. There is no reason they should have been rejected. 

I tried to reload these employees to submit again, but the system states that the employee is already registered. What do I do? I emailed the CovidTERS email address, but I did this previously with queries and they never got back to me. 

How can they reject people without giving us reasons? 

I would really appreciate your help/guidance on this.

Thank you