Hello Marlene Wentzel

During the Mid year reconciliation period, it came to our attention that many of our customer’s ETI setups are not correct and that all releases during 2020 was not always installed in the correct processing periods, resulting in incorrect calculations.

At that stage, Sage requested customer to check and reconcile their ETI, and if there were any uncertainties or incorrect calculations, Sage assisted customers to recalculate the correct values, in the correct processing periods, using the compliance rules for the specific periods.

To streamline the mid-year process, tools were developed to do these calculations and make it easier for customers to resolve the discrepancies themselves, without having to ask Sage to do it.

The excel spreadsheet generated by the tool can be saved at any stage and used for calculations, if the customer prefer to do the calculations themself. From left to right, the period set and count is the values as currently in the payroll. The “light green columns” is the values as calculated by the tool.

Same applies to the Incentive values. The green Tax incentive column is the value as calculated , Tax incentive (Before change) is the value as currently in the payroll.  and the Tax Incentive To Import is the value to be imported in the payroll.

If you have any queries with regards to the use of the tool, please review the following information:

How do I use the ETI Validation tool ?

You can also contact your Business Partner for assistance.

Hi Avril

I am just as frustrated as MANY other customers.

Who's fault was it that customers period count and sets are such a mess? The tool makes no sense and create more confusion.

1. Our setup was done by a VIP consultant.

2. Releases was installed in the correct period.

3. Sage call centre is not what is used to be! (a) Calls are dropped  (b) Lines are very bad or "I can't hear you" (c) whoopy they talk to me, I am told very quickly to make use of their "business partners", which comes with a huge price tag! 

Why are our yearly licence renewals so high as this should include COMPETENT AND THOROUGH support. Prove me wrong, phone me back and sort the ETI issues out.

We can't sit with never-ending ETI issues, we have a business to run!

Hi Avril

I am just as frustrated as MANY other customers.

Who's fault was it that customers period count and sets are such a mess? The tool makes no sense and create more confusion.

1. Our setup was done by a VIP consultant.

2. Releases was installed in the correct period.

3. Sage call centre is not what is used to be! (a) Calls are dropped  (b) Lines are very bad or "I can't hear you" (c) whoopy they talk to me, I am told very quickly to make use of their "business partners", which comes with a huge price tag! 

Why are our yearly licence renewals so high as this should include COMPETENT AND THOROUGH support. Prove me wrong, phone me back and sort the ETI issues out.

We can't sit with never-ending ETI issues, we have a business to run!

Anita I fully agree with you, VIP is just not what it used to be.  It is painful get support and I strongly feel that for the price we pay for our license fees, that support should be better.  There were not such thing in the past as Business Partners for which we had to pay extra for.  VIP was the support. 

I am also very frustrated as I have clients not believing me when we tell them that we are sitting with a huge problem with the ETI at the moment.

I hope our cry for help is heard and that VIP will restore their name in honor with the support we were used to get and stop referring us to Business Partners or Consultants. 

Hi Anita

Should you have any specific issue\queries on the tool you are unsure of, please reach out to our Support Team by registering your enquiry on a Webform and we will get back to you. 

I would also suggest you to include an employees ETI History information for the support Team to investigate further

Hi Avril

I have tried just now to reach out to your Support Team to register my enquiry with the link you've provided....I get to a page with options RENEWALS, SALES, TRAINING or BOOK A CONSULTATION. I take it you will pay for this?

Your answer is a poor "window dressing and don't make noise" response.

It is time to look for a new service provider.

Hi Anita - look towards the lefthand side of that page, under Web Forms, then click on submit query. You are more than welcome to email me your issues - I have been helping a few customers and could possibly just offer some guidance. If you hover over my name you will see my contact details.

Hello Anita

Here is a direct link to log a Webform with the Support Team

https://app.smartsheet.com/b/form/a549d45fc37844718805669a5418155f

Kindly provide me with the Web form HD number. I will escalate the query to a Team Lead.