We have also logged a webform, FYI

Hi Angela

What is the payroll release and when do you get this error?

Avril

Hi Avril,

Customer is on release 5.8a, Premier>
We also tried a rebuild as advised by Support, but still get the same error.

I would suggest making a full system backup and replacing these files with the same version

Ok, thanks.
If needed, can we delete the company and then create a new copy?

If these file are corrupt you may experience the same issue

Noted, thanks
Just strange as the company we copied from works 100%, no problems...
With the copy of the files, can we use a previous backup to get the files from?

Thanks Av!